Our team at E-Wolk does everything they can do inform our customers the best on our website. We can imagine, though, that we're not always succeeding and some additional information is needed. Therefor we have our Customer service department to provide our customers the needed information.

 

Do you have a question about your order status? About the availability of our items? Or perhaps a warranty claim on your purchase? To provide you the best service, E-Wolk has several teams ready to answer your questions.

 

Orderstatus: To acquire order status information, please send a mail to our order department at the following emailaddress:

 

[email protected] (085-0187564)

 

Technical questions: For techy questions, warranty claims, repairs, complaints/suggestions or other questions about our webshop, please send a mail to our Service department at the following emailaddress:

 

 

Phone: Of course, we can be reached by phone too. Though, from 09:00am till 12:00am we gladly work on our administration undisturbed. In case of pressing matters, you can always leave us a message on our voicemailbox or send an email to [email protected] Would you rather talk to us live? We are available on phone daily from 12:00am on the following number +316 - 185 86 613 Are our lines busy? Please leave us a message with your name an number and we'll gladly call you back when we can.

 

Warranty Returns: In case of a warranty claim we might ask you, if needed, to return us your faulty purchase, before we can either replace or refund your purchase. If needed we will ask you to send your package to the following address: E-Wolk Claims & Repair Richtersweg 28 6865GG Doorwerth Nederland